Shipping policy
Thank you for shopping with Atelier Store.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Method
We ship all orders using Australia Post.
Shipping Time
Estimated delivery times depend on your location within Australia. Most orders arrive within 2–7 business days after shipment.
Please note that delivery times are estimates only and may vary due to factors outside our control such as carrier delays or weather conditions.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery location and order size.
Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor the delivery status.
Incorrect Address
Please ensure your shipping address is correct when placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost during shipping, please contact us as soon as possible so we can assist you.
Contact
If you have any questions regarding shipping, please contact us:
Atelier Store
Email:
Website: https://atelierstore.com.au